Clone of Key Performance Indicators (Success Motor)

Development of the success motor

Development of the success motor
The cause-effect diagram (success motor) shows the relationship of key figures and was created by the ANOVA management team.
The success motor assists the team in the prioritization of the necessary measures. The success motor visualizes the dynamic between the key figures and gives the management a common understanding of the impacts of measures applied to the "complex system" (Company ANOVA).

How did the ANOVA team proceed?
Step 1 (Detect challenges, determine influencing factors)
With the different stakeholders, that means the different responsibles in the various department of the company ANOVA the relevant factors were determined and collected
Step 2a (Mold the system, creating the success motor
Let's take a closer look on the factors "further education" and ""employee satisfaction. Which relationship does exist? The blue arrow means... the more "further education", the higher the "emplyoee satisfaction"... or can also mean ....the less "further education", the deeper the "emplyoee satisfaction"... - therefore the blue arrow represents a positive relationship.
Step 2b (completion of the system model)
Together with the team the different relationship between the different factors are discussed and the arrows were placed accordingly! The creation of the cause-effect diagram (success motor) supports the common understanding and increases the transparency of the interrelations in the success motor.
Step 3a (Analysis of system model)
After the connections have been made, the individual paths and the dynamics within the success motor are analyzed and discussed.
Step 3b (Interpretation of the success motor)
By discussing the success motor the team has discovered several feedback loops. In the model, such a feedback loop is highlighted visually.

How is the interpretation?
"... more education, leads to higher employee satisfaction. Higher satisfaction leads to higher quality.." Following the circle one can see, that a higher capital interest rate leads to more investments in education and this again leads to even more employee statisfaction...

This positive feedback-loop can also be negative. "..the less education, the deeper satisfaction...". This we know as "vicious circle"

The knowledge of the various feedback loops helps the team to take advantages of the dynamics in the success motor.
Step 5 (Determine interventions / measures)
Due to the common understanding regarding the feedback loops and the dynamics in the sucess motor, the team is capable to define target oriented measures in order to bring the target values in the area they want.
Conclusion and benefits:
The creation of a success motor and the discussion of relationships leads to:
- a common understanding of relationships
- target oriented measures
- more mutual understanding

All this is enabled by a team capable to use system thinking as a way of thinking and as a method!

The methodology is suitable for all tasks in which different stakeholders are involved and have to be taken into account. More generally one can say, its useful for all challenges where many factors are involved and have to be visualized to see the mutual interaction.

Examples: change management / project management / product management / leadership / etc.

View the model in Insight Maker