Sometimes, even with good intention at the beginning, the surveyor and the organization become accidental adversaries. Each party perceives the other party's activities as a threat to its own success.
At the beginning of the survey, the surveyor and the organization started on good terms. During the survey, the surveyor asked questions, trying to clarify processes. The DON perceived these questions as challenging to the effectiveness of her supervision. The surveyor, in turn, perceived these answers of the DON as evasive and lack of focus. The situation became tense. The next day, the surveyor, realizing that TJC and the organization were partners in the quest of quality care and safety care, took the initiative to apologize for his actions on the previous day. The organization, in turn, realized that these queries were just for the purpose of safe care and excellent care. Both parites cooperated for the remaining of the survey.