Variables Influencing Business Problems Related to SAMS

A causal loop diagram illustrating a subset of variables influencing business problems related to the transitioning of the Social Assistance Management System (SAMS) from initial production deployment to steady state.Inherent in the diagram is a representation of two well-known system dynamics archetypes:Shifting the Burden, represented in the interplay between the B1, B2, and R3 loops, andLimits to Success, represented in the interplay between the B1 and R5 loops.

A causal loop diagram illustrating a subset of variables influencing business problems related to the transitioning of the Social Assistance Management System (SAMS) from initial production deployment to steady state.

Inherent in the diagram is a representation of two well-known system dynamics archetypes:

  • Shifting the Burden, represented in the interplay between the B1, B2, and R3 loops, and
  • Limits to Success, represented in the interplay between the B1 and R5 loops.
Business Problems often require IT Engagement, which adds to the percentage of system issues resolved by IT (Resolved Issue Percentage).

After a Delay of some time, the Resolved Issue Percentage begins to subtract from the stock of Business Problems, creating a balancing loop referred to as Sustainable Solutions (B1)
At the same time, Business Problems may lead to System Workarounds, which often involve Data Manipulation.

Data Manipulation temporarily results in Realized Operational Needs that subtract from the stock of Business Problems, completing a balancing loop referred to as Unsustainable Solutions (B2).
Reliance on Data Manipulation often results in Data Cleanup Requests, which add to System Issues.

System Issues subtract from the Resolved Issue Percentage, completing a reinforcing loop referred to as System Workarounds Counter Defect Resolution (R3).
The interplay between the B1, B2, and R3 feedback loops form a well-known system dynamics archetype referred to as Shifting the Burden, where Resolved Issue Percentage represents the Fundamental Solution and Data Manipulation the Symptomatic Solution (or 'quick fix').
As previously established, Business Problems may lead to System Workarounds. In turn, System Workarounds add to Data Entry Time.

Data Entry Time then adds to Business Problems, creating a reinforcing feedback loop called System Workarounds Limit Data Entry Improvements (R5).
The interplay between the B1 and R5 feedback loops represents a second well-known system dynamics archetype referred to as Limits to Success (or Growth), where the Growing Action is represented by Resolved Issue Percentage and the Slowing Action by the Data Entry Time.
System Training is also an important influence as it subtracts from the use of System Workarounds and subtracts from Data Entry Time.
Lastly, Testing Rigour is also an important influencing variable as it adds to the Resolved Issue Percentage.
Here is the entire causal loop diagram showing variables influencing problems related to SAMS.

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