Simulation Model to simulate closure rate versus staffing levels.
Closure Fraction is based on estimated average ticket handling.
CIRATS = 1.85 ticket/FTE/day
Incidents = 5.76 ticket/FTE/day
Changes = 1.13 tickets/FTE/day
Use TRIANGEL Distribution as some days more and some days less tickets are closed based caused by complexity, knowledge or productivity of the employee.
Requested FTE's
CIRATS = 27
Incidents = 21
Changes = 15