process-staffing Models

These models and simulations have been tagged “process-staffing”.

Insight diagram
Simulation Model to simulate closure rate versus staffing levels.
Closure Fraction is based on estimated average ticket handling.

CIRATS = 1.85 ticket/FTE/day
Incidents = 5.76 ticket/FTE/day
Changes = 1.13 tickets/FTE/day

Use TRIANGEL Distribution as some days more and some days less tickets are closed based caused by complexity, knowledge or productivity of the employee.

Requested  FTE's
CIRATS = 27
Incidents = 21
Changes = 15
Clone of Process Behaviour by dynamics in staffing level
Profile photo Toon
Insight diagram
Simulation Model to simulate closure rate versus staffing levels.
Closure Fraction is based on estimated average ticket handling.

CIRATS = 1.85 ticket/FTE/day
Incidents = 5.76 ticket/FTE/day
Changes = 1.13 tickets/FTE/day

Use TRIANGEL Distribution as some days more and some days less tickets are closed based caused by complexity, knowledge or productivity of the employee.

Requested  FTE's
CIRATS = 27
Incidents = 21
Changes = 15
Process Behaviour by dynamics in staffing level
Profile photo Toon
Insight diagram
Simulation Model to simulate closure rate versus staffing levels.
Closure Fraction is based on estimated average ticket handling.

CIRATS = 1.85 ticket/FTE/day
Incidents = 5.76 ticket/FTE/day
Changes = 1.13 tickets/FTE/day

Use TRIANGEL Distribution as some days more and some days less tickets are closed based caused by complexity, knowledge or productivity of the employee.

Requested  FTE's
CIRATS = 27
Incidents = 21
Changes = 15
Clone of Process Behaviour by dynamics in staffing level
Profile photo Peter Addor