Insight diagram
​The Problem: 
What is the true cost of escalation?

Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

AGILE 2017: True Cost of Escalation
6 3 months ago
Insight diagram
The rate at which the number of transistors in an integrated circuit grows every two years as stated in moores law
Moore's Law
Insight diagram

Simple Bass diffusion modified from Sterman Business Dynamics Ch9. Compare with the SI infectious disease model Insight 584.

Clone of Diffusion of Innovation Bass Model with Churn
Insight diagram

Causal loop diagram patient centric version of Insight 691, unfolding the complexity of medication management.

Medication Management CLD
Insight diagram

Simple Bass diffusion modified from Sterman Business Dynamics Ch9. Compare with the SI infectious disease model Insight 584.

Clone of Clone of Diffusion of Innovation Bass Model
Insight diagram

Dynamic system underlying project life cycles From Roberts Edward B The Dynamics of Research and Development p5 Harper & Row NY 1964

The dynamics of Research and Development
Insight diagram

​Purpose
Enables the different components in the 5 capability model in a visual manner for Enterprise and Business Architecture stakeholders.  

5 Capability Model
The 5 capability model has many stock and flow children which each organization will need to model based on their current state.  

Semantic

Getting terms to align to the generic objects can be a trying task, unless you simply list the stakeholders "semantic" term below the stakeholder in the presentation layer by order shown in the business process management section above the capability management group.  



To Be Business and Technology Architecture
Insight diagram
​The Problem: 
What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?

Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

Clone of OSCON 2017: Help Desk - True Cost Impact of Improper Escalation
Insight diagram
WIP Summary of Mariana Mazzucato's 2018 book See also IM-901 MacroEc
The Value of Everything
Insight diagram

THE 2017 MODEL (BY GUY LAKEMAN) EMPHASIZES THE PEAK IN POLLUTION BEING CREATED BY OVERPOPULATION WITH THE CARRYING CAPACITY OF ARABLE LAND NOW BEING 1.5 TIMES OVER A SUSTAINABLE FUTURE (PASSED IN 1990) AND NOW INCREASING IN LOSS OF HUMAN SUSTAINABILITY DUE TO SEA RISE AND EXTREME GLOBAL WATER RELOCATION IN WEATHER CHANGES IN FLOODS AND DROUGHTS AND EXTENDED TROPICAL AND HORSE LATTITUDE CYCLONE ACTIVITY AROUND HADLEY CELLS

THE MODEL IS ZONE SPECIFIC AS GLOBAL WEATHER IS NOT HOMOGENEOUS BUT A COLLECTION OF HEAT BUMBPS DEPENDENT ON POPULATION SIZE OF URBAN HEAT ISLANDS AND MASSED CONURBATIONS AND AGGLOMERATIONS 

The World3 model is a detailed simulation of human population growth from 1900 into the future. It includes many environmental and demographic factors.

THIS MODEL BY GUY LAKEMAN, FROM METRICS OBTAINED USING A MORE COMPREHENSIVE VENSIM SOFTWARE MODEL, SHOWS CURRENT CONDITIONS CREATED BY THE LATEST WEATHER EXTREMES AND LOSS OF ARABLE LAND BY THE  ALBEDO EFECT MELTING THE POLAR CAPS TOGETHER WITH NORTHERN JETSTREAM SHIFT NORTHWARDS, AND A NECESSITY TO ACT BEFORE THERE IS HUGE SUFFERING.
BY SETTING THE NEW ECOLOGICAL POLICIES TO 2015 WE CAN SEE THAT SOME POPULATIONS CAN BE SAVED BUT CITIES WILL SUFFER MOST. 
CURRENT MARKET SATURATION PLATEAU OF SOLID PRODUCTS AND BEHAVIORAL SINK FACTORS ARE ALSO ADDED

Use the sliders to experiment with the initial amount of non-renewable resources to see how these affect the simulation. Does increasing the amount of non-renewable resources (which could occur through the development of better exploration technologies) improve our future? Also, experiment with the start date of a low birth-rate, environmentally focused policy.

2017 Weather & Climate Extreme Loss of Arable Land and Ocean Fertility by Guy Lakeman - The World3+ Model: Forecaster
Insight diagram

Incorporating organizational factors into Probabilistic Risk Assessment(PRA) of complex socio-technical systems: A hybrid technique formalization article. For more detail of the blue area see performance shaping factors Insight 

Socio Technical Risk Assessment
4 11 months ago
Insight diagram

In today's acquisition environment, where progress is sometimes measured by dollars spent, underspending is not a virtue. In fact, it can lead to having funds shifted to another program. From William E. Novak and  Linda Levine CMU SEI Sept 2010 Success in Acquisition: Using Archetypes to Beat the Odds paper and see webpage



Robbing Peter to Pay Paul
Insight diagram
Diagrams from Chen2011 IEEE Computer Article 

From Data Analysis and Visualization to Causality Discovery

Causal Reasoning Platform
Insight diagram

​Purpose
Enables the different components in the 5 capability model in a visual manner for Enterprise and Business Architecture stakeholders.  

5 Capability Model
The 5 capability model has many stock and flow children which each organization will need to model based on their current state.  

Semantic

Getting terms to align to the generic objects can be a trying task, unless you simply list the stakeholders "semantic" term below the stakeholder in the presentation layer by order shown in the business process management section above the capability management group.  



Clone of To Be Business and Technology Architecture
Insight diagram

THE 2018 MODEL (BY GUY LAKEMAN) EMPHASIZES THE PEAK IN POLLUTION BEING CREATED BY OVERPOPULATION.
WITH THE CARRYING CAPACITY OF ARABLE LAND NOW BEING 1.5 TIMES OVER A SUSTAINABLE FUTURE (PASSED IN 1990) AND NOW INCREASING IN LOSS OF HUMAN SUSTAINABILITY DUE TO SEA RISE AND EXTREME GLOBAL WATER RELOCATION IN WEATHER CHANGES IN FLOODS AND DROUGHTS AND EXTENDED TROPICAL AND HORSE LATTITUDE CYCLONE ACTIVITY AROUND HADLEY CELLS

The World3 model is a detailed simulation of human population growth from 1900 into the future. It includes many environmental and demographic factors.

THIS MODEL BY GUY LAKEMAN, FROM METRICS OBTAINED USING A MORE COMPREHENSIVE VENSIM SOFTWARE MODEL, SHOWS CURRENT CONDITIONS CREATED BY THE LATEST WEATHER EXTREMES AND LOSS OF ARABLE LAND BY THE  ALBEDO EFECT MELTING THE POLAR CAPS TOGETHER WITH NORTHERN JETSTREAM SHIFT NORTHWARDS, AND A NECESSITY TO ACT BEFORE THERE IS HUGE SUFFERING.
BY SETTING THE NEW ECOLOGICAL POLICIES TO 2015 WE CAN SEE THAT SOME POPULATIONS CAN BE SAVED BUT CITIES WILL SUFFER MOST. 
CURRENT MARKET SATURATION PLATEAU OF SOLID PRODUCTS AND BEHAVIORAL SINK FACTORS ARE ALSO ADDED

Use the sliders to experiment with the initial amount of non-renewable resources to see how these affect the simulation. Does increasing the amount of non-renewable resources (which could occur through the development of better exploration technologies) improve our future? Also, experiment with the start date of a low birth-rate, environmentally focused policy.

2018 OVERPOPULATION LEADS TO POLLUTION based on Weather & Climate Extreme Loss of Arable Land and Ocean Fertility by Guy Lakeman - The World3+ Model: Forecaster
Insight diagram
​The Problem: 
What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?

Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

OSCON 2017: Help Desk - True Cost Impact of Improper Escalation
Insight diagram

Some programs take on a life of their own—privileged, and woven into an organization's existence. But when "sacred cow" projects begin to go wrong, that privilege and protection makes fixing them even more difficult. From William E. Novak and  Linda Levine CMU SEI Sept 2010 Success in Acquisition: Using Archetypes to Beat the Odds paper and see webpage



Feeding the sacred cow
Insight diagram

Simple Bass diffusion modified from Sterman Business Dynamics Ch9. Compare with the SI infectious disease model Insight 584.

Clone of model: https://insightmaker.com/insight/610/Diffusion-of-Innovation-Bass-Model

Clone of Diffusion of Innovation Bass Model
Insight diagram

Incorporating organizational factors into Probabilistic Risk Assessment(PRA) of complex socio-technical systems: A hybrid technique formalization Zahra Mohaghegh, Reza Kazemi, Ali Mosleh Reliability Engineering and System Safety (2009) 94 5 p1000–1018 http://www.sciencedirect.com/science/article/pii/S095183200800269X. More detailed part of Insight 1074

Clone of Performance shaping factors
Insight diagram
From Greenhalgh et al article 2017 jimr Beyond Adoption: A New Framework for Theorizing and Evaluating Nonadoption, Abandonment, and Challenges to the Scale-Up, Spread, and Sustainability of Health and Care Technologies 
Clone of NASSS Technology Adoption Framework
Insight diagram

WIP Simplest Innovation diffusion model from Sterman Business Dynamics Ch9, with Correlation coefficients added, from Taylor TRB et al. (2010)  Improving model understanding using statistical screening System Dynamics Review 26 (1) p 73-87

Clone of Innovation Diffusion Model with Correlation
Insight diagram

This model shows the dynamics of use of a new medical technology based on its scope of use and perceived relative benefit. The technology needs cumulative usage to fix its glitches, and the benefits will be diluted  as the scope of use widens.

Clone of Diffusion of Medical Technology
Insight diagram
​The Problem: 
What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?

Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

Clone of OSCON 2017: Help Desk - True Cost Impact of Improper Escalation
Insight diagram

​Purpose
Enables the different components in the 5 capability model in a visual manner for Enterprise and Business Architecture stakeholders.  

5 Capability Model
The 5 capability model has many stock and flow children which each organization will need to model based on their current state.  

Semantic

Getting terms to align to the generic objects can be a trying task, unless you simply list the stakeholders "semantic" term below the stakeholder in the presentation layer by order shown in the business process management section above the capability management group.  



Clone of To Be Business and Technology Architecture