The Problem:
What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?
Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?
Clone of OSCON 2017: Help Desk - True Cost Impact of Improper Escalation
Plastic Pollution Solution Revolution
Clone of Plastic Pollution Solution Revolution
THE 2018 MODEL (BY GUY LAKEMAN) EMPHASIZES THE PEAK IN POLLUTION BEING CREATED BY OVERPOPULATION.
WITH THE CARRYING CAPACITY OF ARABLE LAND NOW BEING 1.5 TIMES OVER A SUSTAINABLE FUTURE (PASSED IN 1990) AND NOW INCREASING IN LOSS OF HUMAN SUSTAINABILITY DUE TO SEA RISE AND EXTREME GLOBAL WATER RELOCATION IN WEATHER CHANGES IN FLOODS AND DROUGHTS AND EXTENDED TROPICAL AND HORSE LATTITUDE CYCLONE ACTIVITY AROUND HADLEY CELLS
The World3 model is a detailed simulation of human population growth from 1900 into the future. It includes many environmental and demographic factors.
THIS MODEL BY GUY LAKEMAN, FROM METRICS OBTAINED USING A MORE COMPREHENSIVE VENSIM SOFTWARE MODEL, SHOWS CURRENT CONDITIONS CREATED BY THE LATEST WEATHER EXTREMES AND LOSS OF ARABLE LAND BY THE ALBEDO EFECT MELTING THE POLAR CAPS TOGETHER WITH NORTHERN JETSTREAM SHIFT NORTHWARDS, AND A NECESSITY TO ACT BEFORE THERE IS HUGE SUFFERING.
BY SETTING THE NEW ECOLOGICAL POLICIES TO 2015 WE CAN SEE THAT SOME POPULATIONS CAN BE SAVED BUT CITIES WILL SUFFER MOST.
CURRENT MARKET SATURATION PLATEAU OF SOLID PRODUCTS AND BEHAVIORAL SINK FACTORS ARE ALSO ADDED
Use the sliders to experiment with the initial amount of non-renewable resources to see how these affect the simulation. Does increasing the amount of non-renewable resources (which could occur through the development of better exploration technologies) improve our future? Also, experiment with the start date of a low birth-rate, environmentally focused policy.
2018 OVERPOPULATION LEADS TO POLLUTION based on Weather & Climate Extreme Loss of Arable Land and Ocean Fertility by Guy Lakeman - The World3+ Model: Forecaster
The Problem:
What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?
Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?
Clone of Clone of OSCON 2017: Help Desk - True Cost Impact of Improper Escalation
Incorporating organizational factors into Probabilistic Risk Assessment(PRA) of complex socio-technical systems: A hybrid technique formalization Zahra Mohaghegh, Reza Kazemi, Ali Mosleh Reliability Engineering and System Safety (2009) 94 5 p1000–1018 http://www.sciencedirect.com/science/article/pii/S095183200800269X. More detailed part of Insight 1074
Clone of Performance shaping factors
From Greenhalgh et al article 2017 jimr Beyond Adoption: A New Framework for Theorizing and Evaluating Nonadoption, Abandonment, and Challenges to the Scale-Up, Spread, and Sustainability of Health and Care Technologies
Clone of NASSS Technology Adoption Framework
Some programs take on a life of their own—privileged, and woven into an organization's existence. But when "sacred cow" projects begin to go wrong, that privilege and protection makes fixing them even more difficult. From William E. Novak and Linda Levine CMU SEI Sept 2010 Success in Acquisition: Using Archetypes to Beat the Odds paper and see webpage
Feeding the sacred cow
Simple Bass diffusion modified from Sterman Business Dynamics Ch9. Compare with the SI infectious disease model Insight 584.
Clone of model: https://insightmaker.com/insight/610/Diffusion-of-Innovation-Bass-Model
Clone of Diffusion of Innovation Bass Model
This model shows the dynamics of use of a new medical technology based on its scope of use and perceived relative benefit. The technology needs cumulative usage to fix its glitches, and the benefits will be diluted as the scope of use widens.
Clone of Diffusion of Medical Technology
WIP Simplest Innovation diffusion model from Sterman Business Dynamics Ch9, with Correlation coefficients added, from Taylor TRB et al. (2010) Improving model understanding using statistical screening System Dynamics Review 26 (1) p 73-87
Clone of Innovation Diffusion Model with Correlation
Purpose 1 New Small Business - Cloud Support Model
Purpose-To enable a visual model to acquire new business owners to adopt cloud services.
Purpose 2 Cloud Service Provider Delivery Model-Service
2. The purpose of this model intends to allow a cloud service provider a way to design offers for generic use across any industry.
Outcome - Key Control for Segregation of Duties GAAP/GARP
3. The purpose of this model incorporates the variables of different components for completeness and monitoring scope for any master data update or create activity.
Outcome - Key Controls for SOX 404 Assurances
Monitoring all activities for segregation of duties controls - in a control chart. The model ensures a completeness criteria for cost structuring of any new offer or acquisition integration.
GAAP-Non-GAAP Revenue
The primary inputs shown on this diagram trigger the leverage points for many of the dependent processes and management of an offers revenue treatment.
Completeness - Supplies the various parts of the whole
Organization or Agency models - simulations
Stock and Flow models enable simulation of the proposed design with a better view into results of any proposed changes.
Enterprise Architecture Value
Predict changes and prepare for complexity based on the risk using the components simulated in stock and flow diagrams.
Model and simulate the "as is" and "to be" or monitor as the way to ensure your architecture stability and when investments need to be made in a next generation strategy.
Business Architecture Value
Use the whole and parts (stock and flow child) to better understand the "current state" measuring the transition to the desired state on the journey to a performance model.
The model applies the rows from Enterprise Architecture as prescribed by Zachman Ontology v3. Based on the way business requirements need to be applied to technology solutions.
Row 1 - Executive - Context of the organization
Row 2 - Business Managers - Business Process connectivity
Row 3 - Architects - Systems - The transition from Business to Enterprise Architects.
Ideally-the offer management capability serves as one of 5 capabilities which must be in place to meet both financial and quality certification criteria for the majority of companies.
Highway Analogy
A 5 capability model enables the audit relationships between different master record management audit log tracking for SOX to be used by quality management to align with corporate policies which intend to guide decision making within any size and any type organization or agency.
Applied
The system model would be copied by an organizations resource and inputs applied to a stock and flow diagram as prescribed in associated models. Herein we must assume the whole and each of the stock and flow simulation models the component parts.
Clone of Clone of Offer Management Capability Generic Model
Dynamic system underlying project life cycles From Roberts Edward B The Dynamics of Research and Development p5 Harper & Row NY 1964
Clone of The dynamics of R&D
PurposeEnables the different components in the 5 capability model in a visual manner for Enterprise and Business Architecture stakeholders.
Enter volumes based on transactions from all your applications based on the business process layer. Actual transaction volumes recorded for your expense or revenue stream. Example; how many applications are sponsored by engineering that allow CREATE and UPDATE of a supplier or customer. Enter the number of transactions in the engineering variable. The engineering group has no authority to create either a supplier or customer. All organizations are allowed to submit a certain set of inputs for a super user group to review and then those super users create and update the master record.
Food for thought, the difference between the records created by the super user group and the volume of created party management records is the opportunity to scale and protect the reputation of your client.
Now lets do the same for every update to a party management record. All changes to a supplier or customer could effect pricing and tax or duty fees and each must use the formal change management process with many changes needing to have an authorized representative from the supplier or customer. Digital records are in need of key control designs. These are monitored and reported to the SEC.
BUSINESS ARCHITECTURE 5 Capability ModelThe 5 capability model has many stock and flow children which each organization will need to model based on their current state.
- Aligns to APQC Process Framework
- Aligns to Principles in ISO 9001, 26000 and 27001
ENTERPRISE ARCHITECTURE Aligns Zachman Framework Enterprise and Business Architecture with Executive and Leaders from a business management level across any organization.
A method in which to align and benchmark any organization or agency, with the system(s) logic required from Architects in Row 3, to enable Row 4 engineers who need to supply physics.
SemanticGetting terms to align to the generic objects can be a trying task, unless you simply list the stakeholders "semantic" term below the stakeholder in the presentation layer by order shown in the business process management section above the capability management group.
Clone of As Is and To Be Business and Technology Architecture
The Problem:
What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?
Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?
Clone of OSCON 2017: Help Desk - True Cost Impact of Improper Escalation
Purpose 1 New Small Business - Cloud Support Model
Purpose-To enable a visual model to acquire new business owners to adopt cloud services.
Purpose 2 Cloud Service Provider Delivery Model-Service
2. The purpose of this model intends to allow a cloud service provider a way to design offers for generic use across any industry.
Outcome - Key Control for Segregation of Duties GAAP/GARP
3. The purpose of this model incorporates the variables of different components for completeness and monitoring scope for any master data update or create activity.
Outcome - Key Controls for SOX 404 Assurances
Monitoring all activities for segregation of duties controls - in a control chart. The model ensures a completeness criteria for cost structuring of any new offer or acquisition integration.
GAAP-Non-GAAP Revenue
The primary inputs shown on this diagram trigger the leverage points for many of the dependent processes and management of an offers revenue treatment.
Completeness - Supplies the various parts of the whole
Organization or Agency models - simulations
Stock and Flow models enable simulation of the proposed design with a better view into results of any proposed changes.
Enterprise Architecture Value
Predict changes and prepare for complexity based on the risk using the components simulated in stock and flow diagrams.
Model and simulate the "as is" and "to be" or monitor as the way to ensure your architecture stability and when investments need to be made in a next generation strategy.
Business Architecture Value
Use the whole and parts (stock and flow child) to better understand the "current state" measuring the transition to the desired state on the journey to a performance model.
The model applies the rows from Enterprise Architecture as prescribed by Zachman Ontology v3. Based on the way business requirements need to be applied to technology solutions.
Row 1 - Executive - Context of the organization
Row 2 - Business Managers - Business Process connectivity
Row 3 - Architects - Systems - The transition from Business to Enterprise Architects.
Ideally-the offer management capability serves as one of 5 capabilities which must be in place to meet both financial and quality certification criteria for the majority of companies.
Highway Analogy
A 5 capability model enables the audit relationships between different master record management audit log tracking for SOX to be used by quality management to align with corporate policies which intend to guide decision making within any size and any type organization or agency.
Applied
The system model would be copied by an organizations resource and inputs applied to a stock and flow diagram as prescribed in associated models. Herein we must assume the whole and each of the stock and flow simulation models the component parts.
Clone of Clone of Offer Management Capability Generic Model
WIP Clone of IM-435 for Research (IM-345 was https://insightmaker.com/insight/435/Technology-and-Healthcare-Costs-and-Outcomes-2A simplified dynamic model, adapted from Engineering perspectives on healthcare delivery: Can we afford technological innovation in healthcare? Rouse, William B Systems Research and Behavioral Science 2009 Vol 26 (5) p573-582 abstract Developed by Mark Heffernan See also IM-614 for learning effects.
Research Costs and Outcomes
The Problem:
What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?
Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?
Clone of OSCON 2017: Help Desk - True Cost Impact of Improper Escalation
Clone of Clone of 2 Sided Marketplace with Churn
Purpose 1 New Small Business - Cloud Support Model
Purpose-To enable a visual model to acquire new business owners to adopt cloud services.
Purpose 2 Cloud Service Provider Delivery Model-Service
2. The purpose of this model intends to allow a cloud service provider a way to design offers for generic use across any industry.
Outcome - Key Control for Segregation of Duties GAAP/GARP
3. The purpose of this model incorporates the variables of different components for completeness and monitoring scope for any master data update or create activity.
Outcome - Key Controls for SOX 404 Assurances
Monitoring all activities for segregation of duties controls - in a control chart. The model ensures a completeness criteria for cost structuring of any new offer or acquisition integration.
GAAP-Non-GAAP Revenue
The primary inputs shown on this diagram trigger the leverage points for many of the dependent processes and management of an offers revenue treatment.
Completeness - Supplies the various parts of the whole
Organization or Agency models - simulations
Stock and Flow models enable simulation of the proposed design with a better view into results of any proposed changes.
Enterprise Architecture Value
Predict changes and prepare for complexity based on the risk using the components simulated in stock and flow diagrams.
Model and simulate the "as is" and "to be" or monitor as the way to ensure your architecture stability and when investments need to be made in a next generation strategy.
Business Architecture Value
Use the whole and parts (stock and flow child) to better understand the "current state" measuring the transition to the desired state on the journey to a performance model.
The model applies the rows from Enterprise Architecture as prescribed by Zachman Ontology v3. Based on the way business requirements need to be applied to technology solutions.
Row 1 - Executive - Context of the organization
Row 2 - Business Managers - Business Process connectivity
Row 3 - Architects - Systems - The transition from Business to Enterprise Architects.
Ideally-the offer management capability serves as one of 5 capabilities which must be in place to meet both financial and quality certification criteria for the majority of companies.
Highway Analogy
A 5 capability model enables the audit relationships between different master record management audit log tracking for SOX to be used by quality management to align with corporate policies which intend to guide decision making within any size and any type organization or agency.
Applied
The system model would be copied by an organizations resource and inputs applied to a stock and flow diagram as prescribed in associated models. Herein we must assume the whole and each of the stock and flow simulation models the component parts.
Clone of Offer Management Capability Generic Model
Changing Organization Structures and Behaviours based on Paul Holmstrom's work . Link to CLDs
Organization Structure (HealthCare Managers)
Simple Bass diffusion modified from Sterman Business Dynamics Ch9, with additional discarding
Clone of Diffusion of Innovation Model with Discards
WIP Clone of IM-435 for Research (IM-345 was https://insightmaker.com/insight/435/Technology-and-Healthcare-Costs-and-Outcomes-2A simplified dynamic model, adapted from Engineering perspectives on healthcare delivery: Can we afford technological innovation in healthcare? Rouse, William B Systems Research and Behavioral Science 2009 Vol 26 (5) p573-582 abstract Developed by Mark Heffernan See also IM-614 for learning effects.
Clone of Research Costs and Outcomes
