Insight diagram
​The Problem: 
What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?

Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

Clone of Clone of OSCON 2017: Help Desk - True Cost Impact of Improper Escalation
Insight diagram
Purpose 1 New Small Business - Cloud Support Model
Purpose-To enable a visual model to acquire new business owners to adopt cloud services.   

Purpose 2 Cloud Service Provider Delivery Model-Service 

2. ​The purpose of this model intends to allow a cloud service provider a way to design offers for generic use across any industry.  

Outcome - Key Control for Segregation of Duties GAAP/GARP
3. The purpose of this model incorporates the variables of different components for completeness and monitoring scope for any master data update or create activity.  

Outcome - Key Controls for SOX 404 Assurances
Monitoring all activities for segregation of duties controls - in a control chart.  The model ensures a completeness criteria for cost structuring of any new offer or acquisition integration.  

GAAP-Non-GAAP Revenue
The primary inputs shown on this diagram trigger the leverage points for many of the dependent processes and management of an offers revenue treatment.  

Completeness - Supplies the various parts of the whole 
Organization or Agency models - simulations 
Stock and Flow models enable simulation of the proposed design with a better view into results of any proposed changes.   

Enterprise Architecture Value 

Predict changes and prepare for complexity based on the risk using the components simulated in stock and flow diagrams.  

Model and simulate the "as is" and "to be" or monitor as the way to ensure your architecture stability and when investments need to be made in a next generation strategy.  

Business Architecture Value
Use the whole and parts (stock and flow child) to better understand the "current state" measuring the transition to the desired state on the journey to a performance model.   

The model applies the rows from Enterprise Architecture as prescribed by Zachman Ontology v3.  Based on the way business requirements need to be applied to technology solutions.  


Row 1 - Executive - Context of the organization

Row 2 - Business Managers - Business Process connectivity

Row 3 - Architects - Systems - The transition from Business to Enterprise Architects.

Ideally-the offer management capability serves as one of 5 capabilities which must be in place to meet both financial and quality certification criteria for the majority of companies.  

Highway Analogy
A 5 capability model enables the audit relationships between different master record management audit log tracking for SOX to be used by quality management to align with corporate policies which intend to guide decision making within any size and any type organization or agency.  

Applied 
The system model would be copied by an organizations resource and inputs applied to a stock and flow diagram as prescribed in associated models.  Herein we must assume the whole and each of the stock and flow simulation models the component parts.  







Clone of Offer Management Capability Generic Model
Insight diagram
​The Problem: 
What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?

Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

Clone of OSCON 2017: Help Desk - True Cost Impact of Improper Escalation
Insight diagram

Simple Bass diffusion with repeat purchases, modified from Sterman Business Dynamics Ch9

Clone of Diffusion of Innovation Model Repurchases
Insight diagram

Simple Bass diffusion modified from Sterman Business Dynamics Ch9, with additional discarding

Clone of Diffusion of Innovation Model with Discards
Insight diagram
Clone of Plastic Pollution Solution Revolution
Insight diagram

WIP Clone of IM-435 for Research (IM-345 was https://insightmaker.com/insight/435/Technology-and-Healthcare-Costs-and-Outcomes-2A simplified dynamic model, adapted from Engineering perspectives on healthcare delivery: Can we afford technological innovation in healthcare? Rouse, William B Systems Research and Behavioral Science 2009 Vol 26 (5) p573-582 abstract  Developed by Mark Heffernan See also IM-614 for learning effects.

Clone of Research Costs and Outcomes
Insight diagram

Purpose 1 New Small Business - Cloud Support Model
Purpose-To enable a visual model to acquire new business owners to adopt cloud services.   

Purpose 2 Cloud Service Provider Delivery Model-Service 

2. ​The purpose of this model intends to allow a cloud service provider a way to design offers for generic use across any industry.  

Outcome - Key Control for Segregation of Duties GAAP/GARP
3. The purpose of this model incorporates the variables of different components for completeness and monitoring scope for any master data update or create activity.  

Outcome - Key Controls for SOX 404 Assurances
Monitoring all activities for segregation of duties controls - in a control chart.  The model ensures a completeness criteria for cost structuring of any new offer or acquisition integration.  

GAAP-Non-GAAP Revenue
The primary inputs shown on this diagram trigger the leverage points for many of the dependent processes and management of an offers revenue treatment.  

Completeness - Supplies the various parts of the whole 
Organization or Agency models - simulations 
Stock and Flow models enable simulation of the proposed design with a better view into results of any proposed changes.   

Enterprise Architecture Value 

Predict changes and prepare for complexity based on the risk using the components simulated in stock and flow diagrams.  

Model and simulate the "as is" and "to be" or monitor as the way to ensure your architecture stability and when investments need to be made in a next generation strategy.  

Business Architecture Value
Use the whole and parts (stock and flow child) to better understand the "current state" measuring the transition to the desired state on the journey to a performance model.   

The model applies the rows from Enterprise Architecture as prescribed by Zachman Ontology v3.  Based on the way business requirements need to be applied to technology solutions.  


Row 1 - Executive - Context of the organization

Row 2 - Business Managers - Business Process connectivity

Row 3 - Architects - Systems - The transition from Business to Enterprise Architects.

Ideally-the offer management capability serves as one of 5 capabilities which must be in place to meet both financial and quality certification criteria for the majority of companies.  

Highway Analogy
A 5 capability model enables the audit relationships between different master record management audit log tracking for SOX to be used by quality management to align with corporate policies which intend to guide decision making within any size and any type organization or agency.  

Applied 
The system model would be copied by an organizations resource and inputs applied to a stock and flow diagram as prescribed in associated models.  Herein we must assume the whole and each of the stock and flow simulation models the component parts.  







Clone of Offer Management Capability Generic Model
Insight diagram

The World3 model is a detailed simulation of human population growth from 1900 into the future. It includes many environmental and demographic factors.

THIS MODEL BY GUY LAKEMAN, FROM METRICS OBTAINED USING A MORE COMPREHENSIVE VENSIM SOFTWARE MODEL, SHOWS CURRENT CONDITIONS CREATED BY THE LATEST WEATHER EXTREMES AND LOSS OF ARABLE LAND BY THE  ALBEDO EFECT MELTING THE POLAR CAPS TOGETHER WITH NORTHERN JETSTREAM SHIFT NORTHWARDS, AND A NECESSITY TO ACT BEFORE THERE IS HUGE SUFFERING.
BY SETTING THE NEW ECOLOGICAL POLICIES TO 2015 WE CAN SEE THAT SOME POPULATIONS CAN BE SAVED BUT CITIES WILL SUFFER MOST. 
CURRENT MARKET SATURATION PLATEAU OF SOLID PRODUCTS AND BEHAVIORAL SINK FACTORS ARE ALSO ADDED

Use the sliders to experiment with the initial amount of non-renewable resources to see how these affect the simulation. Does increasing the amount of non-renewable resources (which could occur through the development of better exploration technologies) improve our future? Also, experiment with the start date of a low birth-rate, environmentally focused policy.

Clone of 2014 Weather & Climate Extreme Loss of Arable Land and Ocean Fertility - The World3+ Model: Forecaster
Insight diagram
Testing for MSc
Clone 26/07/16 of Plastic Pollution Solution Revolution
Insight diagram
Clone of Plastic Pollution Solution Revolution
Insight diagram

Purpose 1 New Small Business - Cloud Support Model
Purpose-To enable a visual model to acquire new business owners to adopt cloud services.   

Purpose 2 Cloud Service Provider Delivery Model-Service 

2. ​The purpose of this model intends to allow a cloud service provider a way to design offers for generic use across any industry.  

Outcome - Key Control for Segregation of Duties GAAP/GARP
3. The purpose of this model incorporates the variables of different components for completeness and monitoring scope for any master data update or create activity.  

Outcome - Key Controls for SOX 404 Assurances
Monitoring all activities for segregation of duties controls - in a control chart.  The model ensures a completeness criteria for cost structuring of any new offer or acquisition integration.  

GAAP-Non-GAAP Revenue
The primary inputs shown on this diagram trigger the leverage points for many of the dependent processes and management of an offers revenue treatment.  

Completeness - Supplies the various parts of the whole 
Organization or Agency models - simulations 
Stock and Flow models enable simulation of the proposed design with a better view into results of any proposed changes.   

Enterprise Architecture Value 

Predict changes and prepare for complexity based on the risk using the components simulated in stock and flow diagrams.  

Model and simulate the "as is" and "to be" or monitor as the way to ensure your architecture stability and when investments need to be made in a next generation strategy.  

Business Architecture Value
Use the whole and parts (stock and flow child) to better understand the "current state" measuring the transition to the desired state on the journey to a performance model.   

The model applies the rows from Enterprise Architecture as prescribed by Zachman Ontology v3.  Based on the way business requirements need to be applied to technology solutions.  


Row 1 - Executive - Context of the organization

Row 2 - Business Managers - Business Process connectivity

Row 3 - Architects - Systems - The transition from Business to Enterprise Architects.

Ideally-the offer management capability serves as one of 5 capabilities which must be in place to meet both financial and quality certification criteria for the majority of companies.  

Highway Analogy
A 5 capability model enables the audit relationships between different master record management audit log tracking for SOX to be used by quality management to align with corporate policies which intend to guide decision making within any size and any type organization or agency.  

Applied 
The system model would be copied by an organizations resource and inputs applied to a stock and flow diagram as prescribed in associated models.  Herein we must assume the whole and each of the stock and flow simulation models the component parts.  







Clone of Offer Management Capability Generic Model
Insight diagram

Simple Bass diffusion modified from Sterman Business Dynamics Ch9. Compare with the SI infectious disease model Insight 584.

Clone of Diffusion of Innovation Bass Model
Insight diagram

Purpose 1 New Small Business - Cloud Support Model
Purpose-To enable a visual model to acquire new business owners to adopt cloud services.   

Purpose 2 Cloud Service Provider Delivery Model-Service 

2. ​The purpose of this model intends to allow a cloud service provider a way to design offers for generic use across any industry.  

Outcome - Key Control for Segregation of Duties GAAP/GARP
3. The purpose of this model incorporates the variables of different components for completeness and monitoring scope for any master data update or create activity.  

Outcome - Key Controls for SOX 404 Assurances
Monitoring all activities for segregation of duties controls - in a control chart.  The model ensures a completeness criteria for cost structuring of any new offer or acquisition integration.  

GAAP-Non-GAAP Revenue
The primary inputs shown on this diagram trigger the leverage points for many of the dependent processes and management of an offers revenue treatment.  

Completeness - Supplies the various parts of the whole 
Organization or Agency models - simulations 
Stock and Flow models enable simulation of the proposed design with a better view into results of any proposed changes.   

Enterprise Architecture Value 

Predict changes and prepare for complexity based on the risk using the components simulated in stock and flow diagrams.  

Model and simulate the "as is" and "to be" or monitor as the way to ensure your architecture stability and when investments need to be made in a next generation strategy.  

Business Architecture Value
Use the whole and parts (stock and flow child) to better understand the "current state" measuring the transition to the desired state on the journey to a performance model.   

The model applies the rows from Enterprise Architecture as prescribed by Zachman Ontology v3.  Based on the way business requirements need to be applied to technology solutions.  


Row 1 - Executive - Context of the organization

Row 2 - Business Managers - Business Process connectivity

Row 3 - Architects - Systems - The transition from Business to Enterprise Architects.

Ideally-the offer management capability serves as one of 5 capabilities which must be in place to meet both financial and quality certification criteria for the majority of companies.  

Highway Analogy
A 5 capability model enables the audit relationships between different master record management audit log tracking for SOX to be used by quality management to align with corporate policies which intend to guide decision making within any size and any type organization or agency.  

Applied 
The system model would be copied by an organizations resource and inputs applied to a stock and flow diagram as prescribed in associated models.  Herein we must assume the whole and each of the stock and flow simulation models the component parts.  







Clone of Offer Management Capability Generic Model
Insight diagram
 Karim Chichakly's Baby Health Care System Model preceding more complex hierarchical model with more general non-US terms. Needs review of forecast trend and calibration
Simple Health Care System Model
Insight diagram

Purpose 1 New Small Business - Cloud Support Model
Purpose-To enable a visual model to acquire new business owners to adopt cloud services.   

Purpose 2 Cloud Service Provider Delivery Model-Service 

2. ​The purpose of this model intends to allow a cloud service provider a way to design offers for generic use across any industry.  

Outcome - Key Control for Segregation of Duties GAAP/GARP
3. The purpose of this model incorporates the variables of different components for completeness and monitoring scope for any master data update or create activity.  

Outcome - Key Controls for SOX 404 Assurances
Monitoring all activities for segregation of duties controls - in a control chart.  The model ensures a completeness criteria for cost structuring of any new offer or acquisition integration.  

GAAP-Non-GAAP Revenue
The primary inputs shown on this diagram trigger the leverage points for many of the dependent processes and management of an offers revenue treatment.  

Completeness - Supplies the various parts of the whole 
Organization or Agency models - simulations 
Stock and Flow models enable simulation of the proposed design with a better view into results of any proposed changes.   

Enterprise Architecture Value 

Predict changes and prepare for complexity based on the risk using the components simulated in stock and flow diagrams.  

Model and simulate the "as is" and "to be" or monitor as the way to ensure your architecture stability and when investments need to be made in a next generation strategy.  

Business Architecture Value
Use the whole and parts (stock and flow child) to better understand the "current state" measuring the transition to the desired state on the journey to a performance model.   

The model applies the rows from Enterprise Architecture as prescribed by Zachman Ontology v3.  Based on the way business requirements need to be applied to technology solutions.  


Row 1 - Executive - Context of the organization

Row 2 - Business Managers - Business Process connectivity

Row 3 - Architects - Systems - The transition from Business to Enterprise Architects.

Ideally-the offer management capability serves as one of 5 capabilities which must be in place to meet both financial and quality certification criteria for the majority of companies.  

Highway Analogy
A 5 capability model enables the audit relationships between different master record management audit log tracking for SOX to be used by quality management to align with corporate policies which intend to guide decision making within any size and any type organization or agency.  

Applied 
The system model would be copied by an organizations resource and inputs applied to a stock and flow diagram as prescribed in associated models.  Herein we must assume the whole and each of the stock and flow simulation models the component parts.  







Clone of Offer Management Capability Generic Model
Insight diagram

The concept of bidding on a government contract is deceptively simple. Underbidding is a tactic that complicates all aspects of the process. From William E. Novak and  Linda Levine CMU SEI Sept 2010 Success in Acquisition: Using Archetypes to Beat the Odds paper and see webpage



The Underbidding Effect
Insight diagram
This is the Insight for Large Scale Outsourcing, one of the key models to be included in Sea of Systems 2015.
LSO
Insight diagram

Simplest Innovation diffusion model from Sterman Business Dynamics Ch9, with Correlation coefficients added, from Taylor TRB et al. (2010)  Improving model understanding using statistical screening System Dynamics Review 26 (1) p 73-87

Clone of Innovation Diffusion Model with Correlation
Insight diagram
Purpose 1 New Small Business - Cloud Support Model
Purpose-To enable a visual model to acquire new business owners to adopt cloud services.   

Purpose 2 Cloud Service Provider Delivery Model-Service 

2. ​The purpose of this model intends to allow a cloud service provider a way to design offers for generic use across any industry.  

Outcome - Key Control for Segregation of Duties GAAP/GARP
3. The purpose of this model incorporates the variables of different components for completeness and monitoring scope for any master data update or create activity.  

Outcome - Key Controls for SOX 404 Assurances
Monitoring all activities for segregation of duties controls - in a control chart.  The model ensures a completeness criteria for cost structuring of any new offer or acquisition integration.  

GAAP-Non-GAAP Revenue
The primary inputs shown on this diagram trigger the leverage points for many of the dependent processes and management of an offers revenue treatment.  

Completeness - Supplies the various parts of the whole 
Organization or Agency models - simulations 
Stock and Flow models enable simulation of the proposed design with a better view into results of any proposed changes.   

Enterprise Architecture Value 

Predict changes and prepare for complexity based on the risk using the components simulated in stock and flow diagrams.  

Model and simulate the "as is" and "to be" or monitor as the way to ensure your architecture stability and when investments need to be made in a next generation strategy.  

Business Architecture Value
Use the whole and parts (stock and flow child) to better understand the "current state" measuring the transition to the desired state on the journey to a performance model.   

The model applies the rows from Enterprise Architecture as prescribed by Zachman Ontology v3.  Based on the way business requirements need to be applied to technology solutions.  


Row 1 - Executive - Context of the organization

Row 2 - Business Managers - Business Process connectivity

Row 3 - Architects - Systems - The transition from Business to Enterprise Architects.

Ideally-the offer management capability serves as one of 5 capabilities which must be in place to meet both financial and quality certification criteria for the majority of companies.  

Highway Analogy
A 5 capability model enables the audit relationships between different master record management audit log tracking for SOX to be used by quality management to align with corporate policies which intend to guide decision making within any size and any type organization or agency.  

Applied 
The system model would be copied by an organizations resource and inputs applied to a stock and flow diagram as prescribed in associated models.  Herein we must assume the whole and each of the stock and flow simulation models the component parts.  







Clone of Clone of Offer Management Capability Generic Model
Insight diagram

When time and budget are tight, it's tempting to follow the "happy path" in testing. But be careful: it may be a path that brings your program great unhappiness. From William E. Novak and  Linda Levine CMU SEI Sept 2010 Success in Acquisition: Using Archetypes to Beat the Odds paper and see webpage



Clone of Happy Path Testing Pattern
Insight diagram
​The Problem: 
What is the true cost of escalation?

Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

Clone of Clone of AGILE 2017: True Cost of Escalation
Insight diagram

Simple Bass diffusion modified from Sterman Business Dynamics Ch9. Compare with the SI infectious disease model Insight 584.

Clone of Diffusion of Innovation Bass Model
Insight diagram
​The Problem: 
What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?

Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

Clone of OSCON 2017: Help Desk - True Cost Impact of Improper Escalation