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Performance

Capability Traps

Geoff McDonnell

Replaced by IM-752 Causal Loop Rich Picture unfolding from Repenning, N. and J. Sterman (2002). Capability Traps and Self-Confirming Attribution Errors in the Dynamics of Process Improvement. Administrative Science Quarterly, 47: 265 - 295. http://jsterman.scripts.mit.edu/docs/Repenning-2002-CapabilityTraps.pdf

Health Care Performance Capability Quality

  • 5 years 9 months ago

Physics of Improvement

Geoff McDonnell

Causal Loop Rich Picture unfolding from REPENNING, N. P. & STERMAN, J. D. (2001) Nobody Ever Gets Credit for Fixing Problems that Never Happened: Creating and Sustaining Process Improvement. California Management Review 43, 64-88  http://web.mit.edu/nelsonr/www/Repenning%3DSterman_CMR_su01_.pdf

Health Care Performance Capability

  • 7 years 8 months ago

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