The Problem:
What is the true cost of escalation?
Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?
Clone of AGILE 2017: True Cost of Escalation
This causal loop diagram is the first step in looking at the relationship between business analysis performance and organizational performance. Over time it will be extended by IIBA R&I to form a simulation.
© International Institute of Business Analysis
Business Analysis Performance Systems Model - Change Requests
Whether you are a
start-up business or a business that has been standing for quite a while, your
reputation as a business is critical for the functioning of it. Not just your
reputation but the image of your business or brand is also very important; the
people or the customers must be able to visualize your business when they think
of it and it is your duty as the owner to build this image, a positive and
radiant image that will stand out from the rest and remain in their minds long
after their encounter with it. So the big question is, how can one go about
doing this? At first it may sound daunting and seem like such a big feat, I
mean think about it, the responsibility of building a powerful image in the
minds of many different types of people sounds scary. But really, if you look
at it more prospectively you will learn that this is not quite true and is also
easier than it sounds. The key is to pay attention to little things rather than
only the bigger picture.
By following some of these the problem can be resolved. And there will be growth in the business development.
Decision making model
Value Creation Story - BS&O Inc. (by: Francisco)
This is a model which attempts to replicate a simple reinforcing loop described by Dennis Sherwood on page 75-87 of his book 'Seeing the forest for the trees - a manager's guide to applying systems thinking.
This is not a realistic model but I just wanted to reproduce it as practice of implementing causal loop models.
www.stantonattree.com
Clone of Seeing the forest for the trees example
- This insights explores the organizational factors influencing strategy implementation and the interrelationship among some of the factors.
Clone of Clone of Strategy implementation
- This insights explores the organizational factors influencing strategy implementation and the interrelationship among some of the factors.
Strategy implementation remake
Dinámica de la gestión de proyectos de I+D para la solución de una oportunidad o una necesidad de la sociedad. Jymmy Saravia
Dinámica de la Gestión de I+D
Process of petrol from a petrol pump being used to fuel vehicles
Petrol Station Story/Simulation
This BSC is a
conceptual framework which translates an organization’s vision into a set of
performance indicators distributed among four perspectives: Operational
Efficiency, Customer, Internal Business Processes, and Learning and Growth. It
identifies key variables and how to simulate these variable by taking into consideration
the four perspective to achieve the desired goal.
BCS_bauson
Clone 2 of Grocery Store System - Stock & Flow Diagram/SD Model
Clone of Clone of Inventory model with delays
Clone of Clone of Grocery Store System - Stock & Flow Diagram/SD Model
Café Coffee Simulation Deliverable 4
SD generic behavior S-shaped SIM iphone
Model of growth from diffusion from John Morecroft's Strategic Modelling and Business Dynamics Book Ch6 p174-191. A discussion of a bigger model of People's Express is in http://bit.ly/HdaGy4 for a related You Tube video by John Morecroft on Reflections on System Dynamics and Strategy
Clone of EasyJet Fliers Model
Process of petrol from a petrol pump being used to fuel vehicles
Petrol Station Story/Simulation Week 7
Clone of Grocery Store System - Stock & Flow Diagram/SD Model