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Clone of To Be Business and Technology Architecture

Pagandai V Pannirselvam

​Purpose
Enables the different components in the 5 capability model in a visual manner for Enterprise and Business Architecture stakeholders.  

5 Capability Model
The 5 capability model has many stock and flow children which each organization will need to model based on their current state.  

Semantic

Getting terms to align to the generic objects can be a trying task, unless you simply list the stakeholders "semantic" term below the stakeholder in the presentation layer by order shown in the business process management section above the capability management group.  



Business Technology Quality 5 Capability Model Application As Is To Be Enterprise And Business Architecture

  • 2 years 5 months ago

Clone of Seeing the forest for the trees example

Bechara Assouad
This is a model which attempts to replicate a simple reinforcing loop described by Dennis Sherwood on page 75-87 of his book 'Seeing the forest for the trees - a manager's guide to applying systems thinking.

This is not a realistic model but I just wanted to reproduce it as practice of implementing causal loop models.

www.stantonattree.com

Dennis Sherwood Business Reinforcing Loop Seeing The Forest For The Trees A Managers Guide Applying Systems Thinking.www.stantonattree.com

  • 2 years 4 months ago

Clone of Clone of OSCON 2017: Help Desk - True Cost Impact of Improper Escalation

Pagandai V Pannirselvam
​The Problem: What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?
Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

Business Help Desk Technology

  • 2 years 6 months ago

Clone of AGILE 2017: True Cost of Escalation

sub cribed
​The Problem: What is the true cost of escalation?
Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

Business Help Desk Technology

  • 2 years 3 months ago

Clone of OSCON 2017: Help Desk - True Cost Impact of Improper Escalation

Pagandai V Pannirselvam
​The Problem: What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?
Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

Business Help Desk Technology

  • 3 years 6 months ago

Clone of Simple Retail Sector (tweaked)

David Horgan
Original (more DYNAMO-like) version is here: http://insightmaker.com/insight/14464

The Simple Retail Sector model from Section 1.7 of DYNAMO User's Manual by Alexander L Pugh III, which is adapted from one from Industrial Dynamics by Jay Forrester.
http://www.amazon.com/DYNAMO-Manual-Edition-System-Dynamics/dp/0262660296 (I bought the 5th edition without realising there was a later one, hopefully it's still the same model in there.)

DYNAMO Retail Business

  • 1 year 7 months ago

Clone of Clone of 2 Sided Marketplace with Churn

David Horgan

Simple Bass diffusion modified from Sterman Business Dynamics Ch9. Compare with the SI infectious disease model Insight 584, to which we added churn and duplicated it to model a 2 sided marketplace..

In this 2-sided market model -- take etsy for example --  the adoption rate of end users is also a factor of how many vendors the company has on-boarded.  You can control the impact on end user adoption via the Choice Impact Factor.

Conversely,  the rate at which vendors will be on-boarded is a factor of the perceived opportunity they have to sell their wares.  You can control the rate at which suppliers are on-boarded via the Opportunity Impact Factor.

Copyright 2016 Whatifics Pte Ltd

Business Technology Diffusion Ecommerce

  • 1 year 3 months ago

Clone of OSCON 2017: Help Desk - True Cost Impact of Improper Escalation

sub cribed
​The Problem: What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?
Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

Business Help Desk Technology

  • 2 years 4 months ago

Clone of Clone of AGILE 2017: True Cost of Escalation

sub cribed
​The Problem: What is the true cost of escalation?
Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

Business Help Desk Technology

  • 2 years 3 months ago

Clone of OSCON 2017: Help Desk - True Cost Impact of Improper Escalation

r mud
​The Problem: What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?
Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

Business Help Desk Technology

  • 1 year 10 months ago

Clone of OSCON 2017: Help Desk - True Cost Impact of Improper Escalation

Steven van Hekelen
​The Problem: What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?
Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

Business Help Desk Technology

  • 3 years 1 week ago

Clone of Age of companies in S&P500

David Horgan

​This model attempts to understand the behavior of average lifetime of companies in the S&P500 index. The reference mode for the model is a graph available at this link: https://static-cdn.blinkist.com/ebooks/Blinkracy-Blinkist.pdf (page 5) which was discussed in the System Thinking World Discussion forum.

Mergers & Acquisitions can be one of the reasons for older companies to be replaced with newer companies in the Index. With M&A of older companies, the empty slots are taken over by newer companies. However, overtime, these new companies themselves become old. With steady M&A, the stock of older companies decreases and stock of newer companies increases. The result is that average age of the companies in the S&P Index decreases.

The oscillations in the diagram, according to me, is due to oscillations in the M&A activity.

There are two negative feedback loops in the model. (1) As stock of new companies increases, the number of companies getting older increases which in turn decreases the stock. (2) As M&A increases, stock of older companies decreases which in turn decreases M&A activities.

Limits of the model

The model does not consider factors other than M&A in the increase in number of new companies in the Index. New companies themselves may have exceptional performance which will result in their inclusion in the Index. Changes in technology for example Information Technology can usher in new companies.

Assumptions

1. It is assumed that M&A results in addition of new companies to the Index. There could be other older companies too, which given the opportunity, can move into the Index. Emergence of new technologies brings in new companies.

Business System Dynamics

  • 1 year 3 months ago

Clone of OSCON 2017: Help Desk - True Cost Impact of Improper Escalation

Adam Abrahami
​The Problem: What is the true cost of escalating too many Tier 1/Level 1 tickets to Level 2/3 engineers?
Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

Business Help Desk Technology

  • 1 year 11 months ago

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