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To Be Business and Technology Architecture

Lisa Marie Martinez

Enables the different components in the 5 capability model in a visual manner for Enterprise and Business Architecture stakeholders.  

5 Capability Model
The 5 capability model has many stock and flow children which each organization will need to model based on their current state.  


Getting terms to align to the generic objects can be a trying task, unless you simply list the stakeholders "semantic" term below the stakeholder in the presentation layer by order shown in the business process management section above the capability management group.  

Business Technology Quality 5 Capability Model Application As Is To Be Enterprise And Business Architecture

  • 7 years 9 months ago

AGILE 2017: True Cost of Escalation

Kishau Rogers
​The Problem: What is the true cost of escalation?
Things to measure: How does this impact:1. (MONEY) Cost per incident - what does this cost the business? 2. (TIME) Service Level - how does this impact desired service levels/SLAs? 3. (PEOPLE) Agent utilization - how does this impact backlog? are we overworking engineers? Does this contribute to staff burnout?

Business Help Desk Technology

  • 3 years 5 months ago


Maria Theresa B. Bauson

This BSC is a conceptual framework which translates an organization’s vision into a set of performance indicators distributed among four perspectives: Operational Efficiency, Customer, Internal Business Processes, and Learning and Growth. It identifies key variables and how to simulate these variable by taking into consideration the four perspective to achieve the desired goal.


  • 4 years 9 months ago